Updated on October 26, 2026. This policy applies to the guides and routes in PDF format purchased directly from Conexión Nómada. Responsible: Ana Isabel Moreno Roca; full details available at Legal notice.
Delivery and assistance for your PDF
Digital products are downloaded from the website when payment is confirmed. The link is available in your account and in the order confirmation. Digital delivery costs €0 and does not require shipping or postal returns.
If you need help, write to info@conexionnomada.es. To locate the purchase, please provide the order number and the email address used, if available. If the confirmation message is missing, please also check the Promotions and Spam folders.
Withdrawal and returns
As a consumer, you generally have the right to: 14 natural days from the contract To cancel the purchase without explaining the reason. You can communicate this by email. The extended deadlines established by law will be respected if the required information has not been provided.
In paid digital content, the exception to withdrawal only applies if the supply has begun, you have previously authorized it to begin within those 14 days, you have acknowledged that by doing so you lose that right, and you have been provided with the confirmation required on a durable medium. Downloading the PDF alone does not meet these requirements.
Incorrect files or access problems
Contact us if you receive an incorrect file, it is damaged, you cannot download it, or the content does not match what was advertised. We will arrange for its correction or a new delivery at no cost and the other legal remedies that are appropriate, including reimbursement where applicable. The cooling-off period does not limit your rights for lack of conformity.
Refunds and changes
In the event of a valid withdrawal, we will refund the payment within a maximum of 14 days from your communication, using the original payment method unless otherwise agreed, without any fees. There are no return or replacement costs for the PDF.
We do not offer voluntary changes from one guide to another product. If we send the wrong file, we will correct it. After cancellation, you must stop using and sharing the content, and its download can be disabled.
How to communicate your request
You can write freely to info@conexionnomada.es or use this optional model: «To Ana Isabel Moreno Roca, Conexión Nómada I hereby inform that I wish to cancel the purchase of [product], which was contracted on [date]. My name is [name]; order or purchase email [date, if available]. Date of communication: [date]».
Shopping at other stores
This policy applies to direct sales of our PDFs. Purchases made in external stores through affiliate links are handled by the seller listed on your order and in accordance with their policy.
This information does not reduce your legal rights. Reference: Royal Legislative Decree 1/2007, In particular, Articles 102 to 108 and the provisions on digital content.